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CUSTOMER SUPPORT

At Burbank Merch, your satisfaction is as important to us as celebrating the rich entertainment heritage of Burbank. Whether you have a query about our products, need assistance with your order, or just want to share your thoughts, our dedicated customer support team is here to assist you.

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We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible.

A made-to-order request can be made through the form below. 

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Chat with Our Support Team

Reach out to us via chat, and we'll ensure your experience is as seamless and enjoyable as the stories that inspire our merchandise. Our team is committed to providing you with timely, helpful, and friendly support, ensuring that every interaction with Burbank Merch adds to your journey through the heart of the Media Capital of the World.

FAQ

Frequently Asked Questions

  • What types of products does Burbank Merch offer?
    We specialize in a range of merchandise celebrating the iconic shows and films of Burbank's entertainment legacy, including apparel, collectibles, and unique memorabilia.
  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your delivery.
  • What is your return policy?
    We offer a 30-day return policy. Items must be returned in their original condition. Some exceptions apply, such as custom-made items. Please refer to our Return Policy page for more details.
  • Do you offer international shipping?
    Currently, we do not offer international shipping. We ship only within the United States.
  • How does Burbank Merch ensure product quality?
    Quality is our priority. We carefully source and select our merchandise to ensure it meets high standards of durability, design, and relevance to Burbank’s entertainment heritage.
  • Can I make a bulk or wholesale purchase?
    Absolutely! Please contact us at support@burbankmerch.com with your business details and requirements, and we’ll assist you with the wholesale process.
  • How can I contact customer service?
    Our customer service team can be reached via email at support@burbankmerch.com or through our live chat feature on the website.
  • Are there any physical stores where I can see the products?
    Currently, we operate exclusively online. However, our website provides detailed descriptions and images of all our products.
  • How secure is shopping on the Burbank Merch website?
    Your security is paramount. Our website uses advanced encryption and security measures to protect your personal and payment information.
  • How can I stay updated on new releases and special offers?
    Subscribe to our newsletter and follow us on our social media channels to stay updated on the latest products and exclusive offers.
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