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SHIPPING & RETURNS

Shipping Policy

Flat Rate Delivery Every Time:

Your Piece of Burbank, Delivered with Certainty

At Burbank Merch, where the legacy of entertainment pulsates through every product, we are thrilled to offer you more than just a piece of memorabilia. With our "Flat Rate Delivery Every Time" service, the spirit of Burbank’s iconic shows and films will journey directly to your doorstep, no matter where you are.

Embrace the convenience and consistency of our delivery service, designed to bring the heart of the Media Capital of the World to you with ease and affordability. Whether you're adding to your collection or gifting a token of Burbank's cultural richness, our flat rate delivery ensures that the excitement and creativity of our city's stories are accessible to fans and community members alike, without any unexpected costs.

Celebrate the narratives woven into the fabric of Burbank with the assurance of a single, straightforward delivery rate. Every purchase, every time. Stay tuned as we continue to unfold new chapters in our story, bringing novel offerings and timeless classics to your door with the same reliable service.

Return & Exchange Policy

30-Day Return Policy: Your Satisfaction, Our Promise

At Burbank Merch, we are committed to celebrating the legacy of Burbank's entertainment industry with products that you'll love. We understand that sometimes, a product may not meet your expectations. That's why we offer a 30-day return policy.

Time Frame:

  • You have 30 days from the date of purchase to initiate a return.

Condition of Products:

  • Items must be returned in their original condition, unopened and unused, with all original packaging and tags intact.

Process:

  • To initiate a return, please contact our customer support team via email or chat. We will provide you with detailed instructions and a return shipping label.

  • Once we receive and inspect the returned item, we will process your refund to the original payment method.

Exceptions:

  • Certain items may not be eligible for return due to their nature (e.g., custom-made or personalized items). These exceptions will be clearly noted on the product page.

Refunds:

  • Refunds will be processed within a certain number of days after we receive the returned item and confirm that it meets our return conditions.

  • Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Exchanges:

  • If you prefer to exchange an item, please let us know. We are happy to facilitate an exchange based on product availability.
     

We want every purchase to reflect the magic and spirit of Burbank's entertainment heritage. If your experience with any of our products falls short of this promise, we're here to make things right.
 

Contact Us:

Thank you for choosing Burbank Merch, where your satisfaction is a key part of our story.

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